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Southern Electric is to create 200 new jobs at its customer service centre in Havant as it pledges to offer all customers an Annual Energy Review (AER).
Over the next 12 months, Southern Electric will offer all of its customers a wide reaching energy review designed to ensure they are on the best product for their needs. To support this initiative, the company will create 200 new jobs by July, based at its service centre in Penner Road, Havant, dedicated to delivering the reviews for Southern Electric and its sister companies*. Recruitment for the new roles is now underway.
The review is designed to make sure that customers are on the best product for their needs, paying for their energy in the most effective way, using their energy efficiently and accessing any benefits or support they might be entitled to. Southern Electric will initially prioritise AERs for customers believed to be vulnerable and then offer this service to all customers throughout the year.
A pledge to design and trial an Annual Energy Review, was one of the ten commitments made by Southern Electric's parent company SSE last Autumn, which have now been delivered, to help address the perceived lack of trust in energy companies. SSE has today outlined ten further measures to enhance transparency, restore simplicity, improve customer service and ensure fairness for all customers.
Tony Keeling, Director of Customer Service for Southern Electric, said: "I'm delighted to be announcing new jobs for Havant and am looking forward to welcoming the new staff into our award-winning Penner Road team. This is a clear sign of Southern Electric's commitment to Hampshire."
"Whilst we continually outperform our major competitors in almost every independent survey of customer service, we have set ourselves the challenge of improving even further," he added.
The Rt Hon David Willetts, MP for Havant and the Universities and Science Minister, said: "These 200 jobs are excellent news for Havant. There are now 6,000 jobs in Langstone between the A27 and the sea - that shows the strength of our local economy."
SSE is writing to all of its nine million customers outlining the progress made against the original 'building trust' proposals and outlining the ten new commitments.