Public File - North East

North East


Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator. This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News bulletin schedule:

Capital North East broadcasts bulletins containing a mix of North East, UK and world news together with sport, entertainment, travel and weather information on the hour from 06:00 to 19:00 on weekdays and 06:00 to 12:00 on Saturdays and Sundays.

Recent news stories covered on air

The latest North East, UK and world news headlines are available in the news section of our website.

The news team

You can contact Capital North East News Team on 0191 444 2550 or via the news section of our website.

Head of News is:

The North East News Editor is Bethan Davies who can be contacted at

Global Group Head of News is James Rea who can be contacted at

The programme schedule

Details of Capital North East's programmes can be found on the schedule. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Automated programming:

We are proud to broadcast the vast majority of our output live from Capital’s studios. None of our output is automated.

Amount of local programming:

Capital North East's programming is locally produced and presented for 3 hours each weekday.

Ofcom localness guidelines

Ofcom, the government regulator with responsibility for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here.

Station contact details:

Post: Capital North East, 7th Floor, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne NE1 4TD

Tel: 0191 444 2500


Events / charities support or coverage
Capital FM supports Global's Make Some Noise, an appeal operated by Global Charities which is a registered charity in England & Wales (1091657) & Scotland (SC041475).

All information can be found here.

Recent programme and / or news highlights

We keep our website up to date with all the latest happenings at Capital, so if you want to know what we’re up to, then please visit the homepage at

If you have any specific questions, then our Contact Us page contains details of how to get in touch with us.

Any other issues or areas of interest likely to impact on localness

There are no current issues that impact on the localness of the station.

The station’s playlist

Our complete playlist can be found here. The playlist is updated weekly and includes links to listen to a clip of each song.

How to complain to the station or to Ofcom:

If you have a complaint to make about Capital, in the first instance please submit your complaint by using one of the following methods:

1. Submit your complaint direct to Capital FM.
Online: click here
Address: Capital North East, 7th Floor, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne NE1 4TD
Tel: 0191 444 2537  

2. If the matter can not be resolved you can submit your complaint through Ofcom. Visit for more information.


Ofcom can be contacted via post as follows:

Television Broadcast Licensing
(5thFloor) Riverside House
2a Southwark Bridge Road
London SE1 9HA

In addition, viewers can correspond with Ofcom via its website.

Capital may from time to time offer listeners the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:

03333 212196

Alternatively, you can write to us.  

Please send your query to: Premium Rate Manager, Global, 30 Leicester Square, London, WC2H 7LA.

Global, the parent company of Capital is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.