Public File - Lancashire

RADIO

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator. This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News

Capital FM broadcasts news bulletins hourly between 0500 & 1800 on weekdays and between 0600 & 1200 on weekends. These bulletins contain a mix of local, national and world news, alongside sport, weather and entertainment news.

Recent news stories covered on air

The latest Lancashire, UK and world news headlines are available in the news section of our website.

You can contact Capital Lancashire News Team on 0161 662 4790.

News team

Head of Global’s Newsroom: Tim John

Regional News Editor: Alex Wallis

Email: alex.wallis@global.com

Telephone (Global Switchboard): 020 7766 6000

The programme schedule

Details of Capital Lancashire’s programmes can be found on the schedule. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Automated programming:

No programming is automated on Capital Monday to Friday, occasionally other automated output is broadcast on Capital FM for operational reasons.

Amount of local programming:

Capital Lancashire’s programming is shared with Capital Manchester and presented for 3 hours each weekday from our studios in Manchester.

Ofcom localness guidelines

Ofcom, the government regulator with responsibility for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here.

In addition all local radio stations have written ‘formats’ that they must follow at all times. You can read ours here

Station contact details:

Post: Capital Lancashire, 7th Floor, The XYZ Building 2 Hardman Boulevard, Manchester, M3 3AQ

Tel: ‎0161 832 0102

Web: http://www.capitalfm.com/lancashire/

Events / charities support or coverage
Capital FM supports Global's Make Some Noise, an appeal operated by Global Charities which is a registered charity in England & Wales (1091657) & Scotland (SC041475).

All information can be found here.

Recent programme and / or news highlights

We keep our website up to date with all the latest happenings at Capital, so if you want to know what we’re up to, then please visit the homepage at www.capitalfm.com/lancashire/radio/

If you have any specific questions, then our Contact Us page contains details of how to get in touch with us.

Any other issues or areas of interest likely to impact on localness

There are no current issues that impact on the localness of the station.

The station’s playlist

Our complete playlist can be found here. The playlist is updated weekly and includes links to listen to a clip of each song.

Comment or complain about the station

If you would like to comment or make a complaint about Capital, please email customer.support@global.com, or call 0333 200 2000 (Monday to Friday 8am to 7pm) providing details of your comment or complaint, and our programming team will help with your enquiry.

If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint.

Capital may from time to time offer listeners the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:

03333 212196

Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global, 30 Leicester Square, London, WC2H 7LA.

Global, the parent company of Capital is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.