Southampton General Rated 'Good'

17 April 2019, 09:09

Southampton General

Southampton General's been given a "good" rating in the latest report by inspectors.

The hospital was praised for being caring and well-led - but the report said it needs improvement for being safe and responsive to people's needs.

The Care Quality Commission found some outpatient departments couldn't cope with the volume of patients attending clinics, saying: 

'The service was not consistent in its approach to controlling all infection risks and premises were not always clean. However, staff in outpatients were caring and aware of how to provide additional support for patients living with dementia or with a learning disability.

'All professionals recognised it was their responsibility to anticipate and manage risks to people. Staff kept clear records and asked for support when necessary.

'Doctors, nurses and other healthcare professionals worked together as a team to benefit patients, finding innovative ways to deliver more joined-up care to people. Managers across the trust promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values.

'Inspectors found there were challenges in the emergency care department surrounding the space available to treat patients. However, staff were providing effective treatment. There were some delays in the triage of patients. Staff did manage the risks associated with this well and thought was given to ensuring vulnerable people and those who presented with acute mental health needs were treated in a safe environment.'

Dr Nigel Acheson, CQC's Deputy Chief Inspector of Hospitals for the south, said:

"At University Hospital Southampton NHS Foundation Trust our inspectors found a strong patient-centred culture with staff committed to keeping their people safe, and encouraging them to be independent. Patients' needs came first and staff worked hard to deliver the best possible care with compassion and respect.

"Inspectors saw many areas of outstanding practice, with care delivered by compassionate and knowledgeable staff. Several teams led by example with a continuous focus on quality improvement. 

"The trust did face some challenges especially with the ageing estates. Some patient environments were showing significant signs of wear and tear - but again staff were doing their utmost to deliver compassionate care.

"We will continue to monitor the trust and our inspectors will return to check on its progress."

Southampton Children’s Hospital remains ‘good’ overall and ‘outstanding’ for care.

“There is so much for us to celebrate across the organisation in this report given the challenges facing the NHS and our ‘good’ rating is testament to the quality and commitment of our staff, who continue to work tirelessly to provide the best possible services,” said Gail Byrne, director of nursing and organisational development at University Hospital Southampton NHS Foundation Trust (UHS).

“We are particularly pleased all of our services are now rated either good or outstanding in the effectiveness and caring domains and to receive such positive feedback regarding the culture across teams and departments.

“The inspection has highlighted some areas in need of improvement, particularly around the difficulties of an ageing estate and increasing volume of patients, but the report also acknowledges how our staff work hard to mitigate any risks presented.”