Rail Passengers Unhappy With Service

20 June 2013, 08:50

Two thirds of rail passengers on the South Coast don't think they're getting value for money.

A new survey by the watchdog Passenger Focus has also found rail companies here didn't score well on things like toilet facilities or dealing with delays.

Only a third of people asked said they had enough room to sit or stand on either SWT or Southern trains.

Passenger Focus chief executive, Anthony Smith, said:

“Passengers faced variable performance in the early part of 2013. There continues to be a wide gap between the better and weaker performing services – satisfaction with individual operators ranges from 76 to 95 per cent. Value for money by route is even more striking with satisfaction levels ranging from 17 to 76 per cent.

“Passengers are now the main overall funder of Great Britain’s railway, so it is vital that their key needs are met. Given that performance is the key factor that underpins most passengers’ general view of the railway, train companies and Network Rail must keep striving to get more trains on time.”
 
Click here to view the full report.

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