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2 May 2013, 11:36
Entertainment company Sky is creating 350 new permanent jobs in Newcastle as it invests in its customer service team.
The company will be looking to recruit managers, trainers and service advisors.
The expansion of Sky's Newcastle contact centre, with 350 new recruits, will provide service and support to new customers joining Sky following the acquisition of O2 and BE's consumer broadband and fixed-line business, creating the UK's second-largest home broadband provider.
The new recruits will form a dedicated broadband customer service team and will be joining Sky's established in-house customer sales and service advisors located on Newcastle's Gallowgate from August onwards.
All successful applicants will receive comprehensive training and support in the skills needed for the role, along with competitive salaries, rewards and benefits.
All Sky employees receive free Sky+HD, Broadband and Talk, as well as excellent personal development opportunities.
Bob Dunn, Director of Customer Operations, Sky commented:
"We're very pleased to announce an expansion of our Newcastle site.
The new job opportunities that we are creating will support the growing demand for our products and help us deliver our commitment to provide first-rate customer service.
We've had a great experience since opening our Gallowgate office in 2011 and we look forward to welcoming our new colleagues to Sky over the coming year."
Sky serves over 10.7 million customers across the UK and Ireland and is committed to providing a top-quality customer experience.
The creation of these jobs is an example of its continuous investment in service.
It forms part of an on-going programme to bring more of Sky's customer workforce in-house - ensuring its own people are available to serve customers.
Sky opened its Newcastle site, one of ten customer service centres located across the UK and Ireland, in October 2011.
A further 200 new positions have been created in Sky's in-house sales team and will be based either at one of the stores in shopping centres across the UK, or working from one of Sky's sales vehicles which exhibit Sky products and services in city centres nationwide.
Interested applicants can visit www.workforsky.com for more information.