Public File

RADIO

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator. This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin Schedule:

Monday-Friday 05:00 05:30 06:00, 06:30, 07:00, 07:30, 08:00, 08:30, 09:00, 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00, 17.30, 18:00, 18.30, 19:00
Broadcast weekends & Bank Holidays: 09:00, 10:00, 11:00, 12:00. 


Click here for current news featured on Capital FM

North East News Team:
Anna Harding,
Marie Christopher,
Louise Roberston,
Fiona Miller
Plus support from LBC & Sky Radio News
Contact - 0191 444 2500

Programme Schedule:

To see a copy of the latest Capital FM schedule: click here.

Automated Programming within each weekday and daytimes on Saturdays & Sundays:
No automated programming across the Capital Network.

Amount of local programming each day produced by station:
Capital North East's programming is locally produced and presented for 7 hours per day Monday-Friday, 8 hours across each weekend, totalling 43 hours of locally produced programming per week.

Ofcom Localness guidelines:
To view full details visit: http://www.ofcom.org.uk/radio/ifi/rbl/car/localness/

Station contact details:
Address: Capital Radio, Kingfisher Way, Silverlink Business Park, Wallsend, Tyne & Wear, NE28 9NX.
Tel: 0191 444 2500
Website


Recent Programme and/or news highlights:
This website covers many of the highlights covered by Capital FM - for full details please look through our on air and photo section and Events section in which many of the activities are featured.
We also regularly visit and open charitable fairs, open days and fetes with the Capital FM Street team.

Other areas with impact to localness:
Global Radio - The Global Academy (click here for full details )

The Station's Playlist:
For a full version of the current playlist simply click here . For further enquiries regarding the Capital playlist please contact:
Programme Controller – Giles Tanner - 0191 444 2500  

Station format:
To view a copy of the station format click here.

How to complain:
Any complaints made are logged onto the system on submission with details being passed onto the relevant department. We aim to deal with complaints immediately and will respond to acknowledge receipt of the complaint as soon as it is received by the relevant department. If under any circumstances a solution to the complaint cannot be agreed, a further compaint can be made with OFCOM . For advertising complaints, if we cannot find a solution the complaint can be taken up with the ASA.

1. Submit your complaint direct to Capital FM.
Online: click here
Address: Capital FM, Kingfisher Way, Silverlink Business Park, Wallsend, Tyne & Wear, NE28 9NX.
Tel: 0191 444 2500  

2. If the matter can not be resolved you can submit your complaint through Ofcom. Visit http://www.ofcom.org.uk/ for more information.

CAPITAL TV

Capital TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1659.

The licensee operating Capital TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Capital TV can be contacted in the following ways:

  • via post at 30 Leicester Square, London WC2H 7LA
  • via email at tv@capitalfm.com
  • or via telephone number:  020 7766 6000

Ofcom can be contacted via post as follows:

Ofcom
Television Broadcast Licensing
(5thFloor) Riverside House
2a Southwark Bridge Road
London SE1 9HA

In addition, viewers can correspond with Ofcom via its website .

Capital TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:

0844 372 2300

Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.

Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.

Global Radio, the parent company of Capital TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.