Jingle Bell Ball 2014 Frequently Asked Questions

Q. When and where is this year's Jingle Bell Ball?
The Jingle Bell Ball will be held on Saturday 6th December and Sunday 7th December at London's O2 Arena

Q. How do I get Capital Jingle Bell Ball tickets?
Jingle Bell Ball 2014 tickets will go on sale at 8am on Friday November 7th 2014. You’ll be able to get them here online at capitalfm.com or by calling our ticket hotline on 0330 33 33 958.

Want To Get Your Jingle Bell Ball Tickets First? Register as a Capital VIP now for free and get your #CapitalJBB tickets early in our EXCLUSIVE pre-sales starting Weds 5th November!

Q. I've purchased Jingle Bell Ball tickets. When will I receive them?
You will receive your tickets from our ticketing partner AXS. Tickets have been printed and are being sent in batches. You may not receive them until three to four days before the concerts. Please call 08448 24 48 24 if you have a query about your order or go online at www.axs.com. All ticket enquiries should be addressed to AXS as we do not hold any information on your booking. 

Q. I've bought tickets through a third party supplier. Where are my tickets?
If you have purchased through a third party supplier and haven’t yet received them you will need to contact the supplier directly. We do not supply any third party with tickets for any of our events.

Q: Are there age restrictions in place for attending Jingle Bell at the O2 Arena?
For the O2 Arena, Children under 15 must be accompanied by an adult aged 18 or over.

Q: I couldn't get a ticket, how can I find out what happens at the Jingle Bell Ball?
We will be bringing you all the action from the 2014 Jingle Bell Ball on Capital FM and right here on capitalfm.com across the weekend.

Q: Is there a dress code for the Jingle Bell Ball?
Dress to PAAAAARRRTTY! On a serious note we do suggest to take into account the current cold weather for travelling to and from the venue. Layer up!

Q: Can I get something to eat and drink at the O2?
Of course! For details on the bars and restaurants at the O2 check out the details on the official site.

Q: Can I take my camera along?
The O2 states in its terms and conditions that "the use of unauthorised cameras, video or sound recording equipment is prohibited and such items may be confiscated". We think you'll be fine to take along your personal camera or camera phone, but professional camera equipment will not be allowed into the venue. If in doubt, contact the O2 directly .

Q: How do I get to and get home from the venue?
For up-to-the-minute travel information on getting to the jingle Bell Ball check out Capital's Travel and Traffic updates

The O2 is situated at North Greenwich underground station on the Jubilee Libe within zone 2.

Rail passengers can travel from north, south, east or west easily to The O2's tube station in zone 2

Travel in style to The O2 with Thames Clippers high speed river service www.thamesclippers.com

Car parking must be booked in advance at www.theo2.co.uk

Seven TfL bus routes operate to and from The O2 including three 24 hour bus services. Key destinations include Stratford, Charlton, Greenwich, Lewisham, Woolwich, Eltham, North Kent and Central London. Please visit www.tfl.gov.uk for timetable information.

North Greenwich station has its own dedicated taxi rank for up to 50 black taxis. Private hire taxis are also available on event nights at the main entrance of The O2.

The O2 is just one stop via the Jubilee line from Canary Wharf or Canning Town.

Charlton mainline station is just a short ride on either a 486, 472 or 161 bus from North Greenwich underground station. All these buses start their route from North Greenwich underground so there is no confusion as to which way to go.

Southeastern runs services to Charlton train station. Turn left out of the station and catch 486, 422 or N472 buses to North Greenwich, taking you approximately 10 mins to reach the front door of The O2. Find out more about Southeastern Railway .

By bike - Various cycle routes lead to The O2 and on arrival we have 500 cycle racks available to use in all car parks and North Greenwich station.

Customers with special needs
Customers with specific requirements  access  queries should  contact the O2  directly on  020 8463 2000 daily from 10am -6pm