Jingle Bell Ball - Frequently Asked Questions

If there's a question you want answered add it to the comments section below and we'll answer as many as we can.

Q: What time does the Jingle Bell Ball start and finish?
Doors at the O2 open at 4pm, the Jingle Bell Ball commences at 5.30pm and is due to finish by 10:30pm. The show won't wait for you if you're late,  so you need to make sure you're in your seat and ready for the kick-off at 5.30!

Q. The Jingle Bell Ball has sold out, can I still get tickets? You need to keep listening to Capital to get the latest news.

Q. What are the full terms and conditions when buying tickets to the Jingle Bell Ball.
You can get full terms and conditions here.

Q: Should I buy tickets from a third party supplier? Capital recommends you only buy tickets from our official ticketing partner - Ticketmaster . You can ring the ticket hotline is 0330 33 33 958.

Q: I won my tickets from Capital FM - when will I get them?
Tickets will be delivered to winners of our online and on-air competitions by Thursday 3rd December.

Q. Is Lily Allen going to be playing on Saturday night at the Jingle Bell Ball?
Unfortunately Lily has had to cancel due to illness - find out more .

Q. When and where is this year's Jingle Bell Ball?
The Jingle Bell Ball will be held on Saturday 5th December and Sunday 6th December at London's O2 Arena.

Q: I've purchased Jingle Bell Ball tickets. When will I receive them?
If you bought Capital VIP club pre sale tickets or general sale tickets, you'll receive your tickets from our ticketing partner Ticketmaster approximately three weeks prior to the show day

Customers with special needs
Customers with special needs can contact the O2 on 0870 600 6140

Q: Who will be playing at the Jingle Bell Ball?
You can get the full line-up plus the latest information at our Jingle Bell Ball section of capitalfm.com .

Q: I couldn't get a ticket, how can I find out what happens at the Jingle Bell Ball?
Capital will be giving the event extensive coverage on-air and online. Keep listening to 95.8 Capital FM and checking our website for the latest updates.

Q: Is there a dress code for the Jingle Bell Ball?
There isn't a specific dress code for the event, so no, you don't HAVE to turn up in a ball gown or black tie, but if you want to get glammed up that's fine with us! We'd suggest you dress to have a fantastic fun night out watching some of the world's biggest stars.

Q: Can I get something to eat and drink at the O2?
Of course! For details on the bars and restaurants at the O2 check out the details on the official site .

Q: Can I take my camera along?
The O2 states in its terms and conditions that "the use of unauthorised cameras, video or sound recording equipment is prohibited and such items may be confiscated". We think you'll be fine to take along your personal camera or camera phone, but professional camera equipment will not be allowed into the venue. If in doubt, contact the O2 directly .

Q: How do I get to and get home from the venue?
For up-to-the-minute travel information on getting to the jingle Bell Ball check out Capital's Travel and Traffic updates

The O2 is situated at North Greenwich underground station on the Jubilee Libe within zone 2.

Rail passengers can travel from north, south, east or west easily to The O2's tube station in zone 2

Travel in style to The O2 with Thames Clippers high speed river service www.thamesclippers.com

Car parking must be booked in advance at www.ticketmaster.co.uk

Seven TfL bus routes operate to and from The O2 including three 24 hour bus services. Key destinations include Stratford, Charlton, Greenwich, Lewisham, Woolwich, Eltham, North Kent and Central London. Please visit www.tfl.gov.uk for timetable information.

North Greenwich station has its own dedicated taxi rank for up to 50 black taxis. Private hire taxis are also available on event nights at the main entrance of The O2.

The O2 is just one stop via the Jubilee line from Canary Wharf or Canning Town.

Charlton mainline station is just a short ride on either a 486, 472 or 161 bus from North Greenwich underground station. All these buses start their route from North Greenwich underground so there is no confusion as to which way to go.

Southeastern runs services to Charlton train station. Turn left out of the station and catch 486, 422 or N472 buses to North Greenwich, taking you approximately 10 mins to reach the front door of The O2. Find out more about Southeastern Railway .

By bike - Various cycle routes lead to The O2 and on arrival we have 500 cycle racks available to use in all car parks and North Greenwich station.